Man and Van Brompton Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Brompton provides removal, transport and related services to private and business customers. By booking a service, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company requesting the services of Man and Van Brompton.

Company means Man and Van Brompton, the provider of the services.

Services means any man and van, removal, transport, collection, delivery, loading, unloading, packing, or related services supplied by the Company to the Customer.

Goods means any items, property, furniture, equipment, boxes, personal effects or other possessions handled, transported or stored by the Company on behalf of the Customer.

Booking means a confirmed request by the Customer for Services on a specific date and time, whether made by phone, online form, or other agreed method.

2. Scope of Services

The Company provides man and van and general removal services, including the loading, transportation and unloading of Goods, within its operating area and, where agreed, to and from other locations. The exact nature of the Services will be as confirmed in the Booking.

The Company does not undertake services that are illegal, unsafe or beyond the capability of its personnel or vehicles. The Company reserves the right to refuse the handling or transport of any Goods that are hazardous, illegal, excessively heavy, inadequately packed, or otherwise unsuitable.

3. Booking Process

All Services must be booked in advance. A Booking is only confirmed once the Company has accepted the Customer's request and, where required, received any applicable deposit or payment details.

When making a Booking, the Customer must provide accurate and complete information, including but not limited to:

1. Collection and delivery addresses, including access details such as floor levels, lifts, parking restrictions and distance from vehicle to property.

2. The nature and approximate volume of Goods to be moved, including any unusually heavy, bulky or fragile items.

3. Any special handling requirements, time constraints or other relevant information.

The Company will rely on the information provided at the time of Booking to allocate an appropriate vehicle, number of staff and time slot. If on arrival it becomes apparent that the information supplied was incomplete or inaccurate, the Company may adjust the price, extend the time required or, if necessary, decline to complete part or all of the Services.

The Customer is responsible for ensuring any required parking arrangements, permits or permissions are in place before the Services commence, unless otherwise agreed in writing.

4. Estimates and Pricing

Any estimate or quotation provided by the Company is based on the information supplied by the Customer and is not binding if that information proves to be inaccurate or incomplete. The final price may vary if:

1. The volume or weight of Goods is greater than originally indicated.

2. Access at either address is more difficult than described, involving additional stairs, long carries, restricted parking, or other delays.

3. Additional services are requested or required on the day of the move, such as extra packing, dismantling or reassembly.

4. Waiting time is incurred due to delays beyond the Company’s control, including delays in gaining access to properties.

Prices may be calculated by hourly rate, fixed fee, or a combination, as stated by the Company at the time of Booking. All prices are exclusive of congestion charges, tolls, parking charges and similar costs, unless explicitly stated otherwise. These additional costs, where incurred, will be payable by the Customer.

5. Payments and Charges

Payment terms will be confirmed at the time of Booking. The Company may require payment in full in advance, a deposit, or payment on completion of the Services. Accepted payment methods will be communicated by the Company.

The Customer agrees to pay all charges arising from the Services, including any additional charges for extra time, additional Goods or services not originally quoted, waiting time, parking fees, tolls and congestion charges.

Where payment is due on completion, it must be made before the Company’s staff and vehicle leave the final delivery address, unless alternative credit terms have been agreed in writing in advance.

If the Customer fails to make payment when due, the Company reserves the right to charge interest on the overdue amount and to recover any reasonable costs incurred in pursuing payment, including administrative and legal costs.

6. Cancellations and Amendments

The Customer may cancel or amend a Booking by giving notice to the Company. The Company’s cancellation and amendment policy is as follows, unless otherwise stated in writing:

1. If the Customer cancels more than 48 hours before the scheduled start time, the Company may refund any deposit paid, less any non-recoverable costs incurred.

2. If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to charge a cancellation fee, which may be up to the full estimated charge for the Booking.

3. If the Customer fails to be present or to provide access at the agreed time and date, this may be treated as a cancellation, and the full charge may become payable.

4. If the Customer wishes to change the date, time, or scope of the Services, this will be subject to availability and may result in a revised quotation and additional charges.

The Company reserves the right to cancel or reschedule a Booking if it is unable to provide the Services due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably possible and will, where feasible, offer an alternative date or a refund of any payment made for Services not provided.

7. Customer Responsibilities

The Customer is responsible for:

1. Ensuring that all Goods are properly packed, secured and ready for transport, unless packing services have been specifically requested and agreed with the Company.

2. Clearly labelling any fragile items and providing any special handling instructions in advance.

3. Ensuring adequate access at all collection and delivery points, including arranging any necessary parking permits or permissions.

4. Being present, or appointing a suitable representative to be present, during loading and unloading to provide directions, confirm items to be moved and check the premises on completion.

5. Checking that no Goods are left behind at the collection address or taken in error from the property.

The Company is not responsible for dismantling or reassembling furniture or equipment unless this has been explicitly agreed. If the Customer or a third party undertakes any dismantling or packing, they do so at their own risk.

8. Excluded and Prohibited Items

The Customer must not submit for handling or transport by the Company any Goods that are dangerous, illegal or unsuitable, including but not limited to:

Explosives, firearms, weapons, or ammunition.

Flammable, corrosive, toxic or otherwise hazardous materials.

Perishable items that require temperature-controlled transport.

Cash, jewellery, precious metals, valuable documents, works of art or items of exceptional value, unless specifically agreed in writing and adequately insured by the Customer.

If any such items are transported without the Company’s knowledge, the Company will have no liability for loss, damage or consequences arising from them and the Customer will be responsible for any resulting claims, damages, fines or expenses.

9. Waste and Rubbish Removal Regulations

The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will only remove items as part of its removal and transport services, and only where such items are lawful and safe to transport.

The Customer must not request the Company to dispose of household waste, construction debris, hazardous materials, or any items that would require specialist disposal or licensing, unless this has been expressly agreed and the Company is properly authorised to do so.

Where the Company agrees to remove unwanted items, these will be treated as Goods for the purpose of transportation to a lawful destination, such as a recycling facility or charity, as agreed. Any charges relating to disposal, recycling or third-party facilities will be payable by the Customer.

The Customer is responsible for ensuring that any items presented for removal do not breach waste management laws or regulations. The Company reserves the right to refuse to carry any items it reasonably believes to be unlawful, unsafe or non-compliant.

10. Liability for Loss or Damage

The Company will exercise reasonable care and skill in carrying out the Services. However, the Company’s liability for loss or damage to Goods or property is subject to the following provisions:

1. The Company will not be liable for any loss or damage arising from the Customer’s failure to pack Goods properly, inadequate protection for fragile items, or overloading of boxes by the Customer.

2. The Company will not be liable for normal wear and tear, minor scratches, scuffs or marks that may reasonably occur during handling and transport.

3. The Company will not be liable for loss or damage to Goods where the Customer or a third party is involved in the handling, loading or unloading of Goods.

4. The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of use, or loss of opportunity.

5. Any liability of the Company for loss or damage to Goods, whether arising in contract, tort or otherwise, will be limited to a reasonable sum having regard to the value of the Goods and the charges paid for the Services, subject to any specific insurance arrangements agreed in writing.

The Customer is strongly advised to maintain adequate insurance cover for their Goods during removal and transit. The Company’s staff are not authorised to agree any terms that extend the Company’s liability beyond these Terms and Conditions.

11. Claims and Notification of Damage

Any loss, damage or complaint must be reported to the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the Services or discovery of the issue, whichever is earlier.

The Customer must provide a reasonable opportunity for the Company to inspect any alleged damage and must retain any damaged items for inspection. The Company may require evidence such as photographs or written details of the circumstances.

Failure to notify the Company within the stated time may affect the ability to investigate the matter and may reduce or extinguish any liability the Company might otherwise have had.

12. Delays and Events Beyond the Company’s Control

The Company will use reasonable endeavours to carry out the Services within agreed timeframes, but time is not of the essence unless expressly agreed in writing.

The Company is not liable for delays or failure to perform the Services where such delays or failures are due to causes beyond its reasonable control, including but not limited to traffic congestion, accidents, road closures, severe weather, strikes, vehicle breakdowns, or delays caused by the Customer or third parties.

If a delay results in additional work or time being required, the Company may charge for the extra time at its applicable rates.

13. Parking, Fines and Access

The Customer is responsible for ensuring that suitable parking is available for the Company’s vehicles at each address and for obtaining any necessary permits or permissions in advance, unless otherwise agreed.

Where the Company incurs parking charges, fines or penalties as a direct result of following the Customer’s instructions or due to lack of appropriate parking arrangements, these costs may be charged to and must be reimbursed by the Customer.

14. Subcontracting

The Company reserves the right to subcontract all or part of the Services to carefully selected third parties. Where Services are subcontracted, these Terms and Conditions will continue to apply, and the Company will remain responsible for the proper performance of the Services.

15. Complaints

The Company aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company promptly with full details of the issue. The Company will investigate the complaint and, where appropriate, propose a resolution.

16. Privacy and Data

The Company will collect and use personal data such as names, addresses and contact details for the purpose of managing Bookings, providing Services and administering its business. The Company will handle such data in accordance with applicable data protection laws and will not sell or disclose personal data to unrelated third parties except where required to provide the Services or where required by law.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

19. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior discussions, correspondence or understandings. No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.



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When It Comes to Man and Van Brompton Service at Unbeatable Prices, We're The Experts!

Moving can be difficult, but thankfully our SW10 based specialists are here to make life easier. Our man with van options are excellent value, and are high quality despite their low price tag. The staff who work for us are true professionals, and will handle any and every move that comes their way. Basically, our services offer the complete package at an affordable price. To make things even better, if you call our man and van Brompton soon, you can take advantage of a special offer that's only available for a limited time only!

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Luton Van 2 Men 4 Men
Per hour /Min 2 hrs/ 70 140
Per half day /Up to 4 hrs/ 280 560
Per day /Up to 8 hrs/ 560 1120

*All prices are subject to VAT at 20%.

Contact us

Company name: Man and Van Brompton Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 64 Elm Park Rd
Postal code: SW3 6AU
City: London
Country: United Kingdom

Latitude: 51.4867940 Longitude: -0.1757400
E-mail:
[email protected]

Web:
Description: The most experienced and skilled Brompton, SW10 man and van removal crew can be easily found and hired after a quick phone call on . Act now!
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