Terms and Conditions for Man And Van Brompton

These Terms and Conditions set out the basis on which Man And Van Brompton provides removal, transport, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. They are designed to create a clear understanding of the service, the responsibilities of both parties, and the limits that apply to the work we carry out. Please read them carefully before placing a booking.

In these terms, references to “we,” “us,” and “our” mean the service provider operating under the name Man And Van Brompton. References to “you” and “your” mean the customer, the person placing the booking, or any person acting on the customer’s behalf. These terms apply to all standard man and van services, including collection, delivery, loading, unloading, and reasonable handling of goods, unless we agree otherwise in writing.

These conditions are intended for a UK audience and should be read as a legal service page rather than a guide. They do not create any partnership, employment, or agency relationship between the parties. They may be updated from time to time to reflect changes in business practice, law, or operational requirements. The version in force at the time of booking will usually apply to your service unless a later written agreement has been made.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking is not confirmed until we have reviewed the required service details and communicated acceptance. When requesting a booking, you must provide accurate information, including the collection and delivery addresses, access conditions, item descriptions, floor levels, parking restrictions, time requirements, and any special handling needs. Any quote or estimate provided is based on the information supplied at the time and may change if the details are incomplete or inaccurate.

We may request further information before confirming a move with Man And Van Brompton. This may include photographs, measurements, inventory lists, or a description of any heavy, fragile, valuable, or awkward items. If the scope of work changes before the service begins, we reserve the right to revise the quotation, adjust the number of staff or vehicle size, or decline the booking where the revised work is outside the original agreement. Your booking confirms that you are authorised to arrange the service and that you are responsible for the accuracy of all instructions given.

If a booking requires access to premises controlled by a third party, you are responsible for ensuring that entry, loading, unloading, and parking arrangements are available at the required time. Delays caused by access problems, absence of keys, restricted parking, incorrect addresses, or unavailable recipients may result in waiting charges or a revised schedule. We will always try to complete the work efficiently, but time windows are estimates unless expressly stated as guaranteed in writing.

2. Payments

Payment terms will be agreed at the time of booking or before the service begins. Unless otherwise stated, payment is due on completion of the service or in advance where a deposit, part payment, or full prepayment has been requested. We may accept bank transfer, debit card, credit card, or another approved method, but any payment is only considered received once cleared funds are available to us. Cash payments, if accepted, must be made in full when due.

The price may include labour, travel time, fuel, and the use of one or more vehicles, depending on the quoted service. Additional charges may apply for waiting time, congestion, parking, extra labour, dismantling or reassembly, long carries, stairs, lifts, missed appointments, storage requests, or work not included in the original estimate. Where the service exceeds the booked time or agreed scope, we may charge at our standard hourly or itemised rates. You agree to pay any reasonable costs arising from instructions given by you, your representatives, or anyone acting on your behalf.

Any overdue amount may be subject to further action for recovery. If payment is not made when due, we may suspend or withhold completion of the service, retain goods to the extent permitted by law, or charge reasonable administrative costs associated with recovery. Any disputed invoice should be raised promptly and in good faith, with clear reasons and supporting details. Disputes do not remove your obligation to pay any undisputed portion of the sum due.

3. Cancellations and Amendments

You may cancel or amend a booking by giving notice as early as possible. If you cancel with sufficient notice, we may not charge a fee, or we may apply a reasonable administration charge if costs have already been incurred. If cancellation occurs shortly before the service time, or if our team has already been dispatched, a cancellation fee may apply to reflect lost time, labour, and scheduling disruption. Any deposit paid may be retained in part or in full where permitted by law and where costs have been incurred.

We reserve the right to cancel, reschedule, or refuse a booking where circumstances make performance impractical, unsafe, unlawful, or commercially unreasonable. Examples include severe weather, vehicle breakdown, staff illness, access restrictions, lack of safe parking, threatened or actual abuse, unsafe working conditions, or non-disclosure of important information. If we cancel for reasons within our control, we will aim to offer an alternative date or a refund of any prepaid amount for work not performed. If the cancellation is caused by your breach of these terms, we may recover reasonable losses.

4. Customer Responsibilities

You must ensure that all goods are properly packed, secured, and ready for transportation unless we have expressly agreed to provide packing services. Fragile items should be protected to a standard suitable for road transport. You should remove personal data, confidential documents, valuables, cash, keys, and irreplaceable items before the service begins. Where we assist with packing or wrapping, such assistance is provided on a reasonable-efforts basis and does not transfer responsibility for the suitability of the packaging unless we have expressly agreed to take that responsibility in writing.

You are responsible for checking that all items listed for removal or delivery are included and that nothing prohibited, dangerous, or unlawful is placed in the vehicle. If we suspect that an item is unsafe, prohibited, improperly declared, or may cause damage, we may refuse to carry it or may remove it from the load. You must also ensure that any item requiring disconnection, specialist handling, or professional installation has been prepared safely before our arrival unless such work is included in the booking.

5. Liability and Limitations

We will exercise reasonable care and skill when carrying out the service. However, our liability is limited to losses that are a direct and foreseeable result of our breach of contract, negligence, or failure to use reasonable care. We are not responsible for indirect losses, loss of profit, loss of opportunity, loss of business, or consequential damage, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

Where goods are damaged during the service, our responsibility will normally be limited to the reasonable repair cost or the fair replacement value of the item, whichever is lower, taking into account age, condition, and depreciation. Claims must be notified within a reasonable time and, where possible, before goods are moved from the delivery location. You must allow us a reasonable opportunity to inspect the item and to investigate the circumstances. We may decline claims where damage results from inadequate packing by you, pre-existing defects, wear and tear, hidden damage, or instructions that were contrary to our advice.

6. Waste Regulations and Prohibited Materials

Waste removal, clearance, and disposal work may be provided only where agreed in advance and only in accordance with applicable UK waste legislation and duty of care requirements. We will not accept responsibility for waste unless the nature of the material has been disclosed accurately before the booking. You must tell us whether items are general waste, reusable goods, recyclable materials, electrical items, bulky waste, or anything that may require special handling. If the waste contains items that are restricted, hazardous, contaminated, or improperly packaged, we may refuse collection or charge additional costs for lawful handling and segregation.

Customers remain responsible for ensuring that any waste handed over is lawfully described and that they have the right to transfer it. We may ask for clarification, photographs, or supporting information where needed to meet regulatory obligations. You must not include dangerous substances, asbestos, clinical waste, solvents, chemicals, gas bottles, pressurised containers, paint tins with liquid contents, batteries that require specialist disposal, or any item banned from standard carriage unless we have explicitly agreed in advance and are legally able to handle it. If prohibited waste is discovered after collection has started, we may stop the job and recover our reasonable costs.

7. Storage, Delays, and Failed Delivery

We are not a storage business unless a separate written arrangement has been made. Any goods left with us temporarily during a move remain subject to these terms and must be collected or delivered as agreed. If the recipient is unavailable, the address is inaccessible, or delivery cannot be completed for reasons outside our control, we may return the goods, store them at your cost if lawful and practical, or rearrange delivery subject to additional charges. You will be responsible for all extra costs arising from failed delivery attempts caused by incorrect details, lack of access, or inability to receive the goods.

Where delays arise due to traffic, weather, breakdown, or events beyond our reasonable control, we will use reasonable efforts to minimise disruption. Such events may include industrial action, civil disturbance, fire, flood, acts of government, or other force majeure circumstances. We will not be liable for delay or non-performance caused by such events, provided we take reasonable steps to resume the service as soon as practicable. If a delay causes a change in the booking, we may revise the schedule or apply reasonable waiting or standby charges.

8. Insurance and Risk

Risk in the goods usually passes when loading begins and continues until the service is completed, subject to any mandatory legal rights you may have. We may carry suitable insurance for our own operations, but this does not replace your own responsibility for insuring high-value, fragile, or irreplaceable items. If you require a higher level of cover, you should notify us before the booking so that we can discuss whether additional arrangements are possible. Any special insurance requirement must be agreed in writing and may affect the price or service conditions.

We do not guarantee that all items will be transported in the same vehicle if splitting the load is necessary for safety, efficiency, or operational reasons, unless you have paid for a dedicated service and we have agreed otherwise. Likewise, we cannot be held responsible for manufacturer defects, hidden weakness, or deterioration of items during normal handling when those issues were not apparent before the move.

9. Complaints and Disputes

If you are dissatisfied with any aspect of the service, you should inform us as soon as reasonably possible so that we can investigate. Complaints should be made with enough detail to allow a proper review, including dates, item descriptions, and any evidence of the issue. We will act reasonably and in good faith when considering a complaint, and we may ask for photographs, documents, or other information. Raising a complaint does not entitle you to withhold payment for undisputed services already provided.

Where a resolution is possible, we may offer a partial refund, repair contribution, service credit, or another reasonable remedy depending on the circumstances. Any such offer will be made without admission of liability unless required by law. If a dispute cannot be resolved directly, the parties may pursue their legal rights through the courts of England and Wales, subject to the governing law clause below. Nothing in these terms prevents either party from seeking urgent injunctive or protective relief where necessary.

10. Governing Law

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any term will be effective unless made in writing and signed or otherwise expressly confirmed by us.

By booking Man And Van Brompton, you confirm that you have read, understood, and agreed to these terms. They form the entire agreement between the parties in relation to the service, unless a separate written contract states otherwise. These terms are intended to balance clarity, fairness, and lawful operation within the UK service environment while keeping the booking process straightforward and transparent.